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Majority of Cell Phone Users
Complain of Coverage; Survey
Shows
Cellular telephone service is
lousy, this according to 71.8%
of customers surveyed by the
Autoridad Reguladora de
Servicios Públicos (Aresep).
The government agency that
regulates public prices and
services said that the majority
of cellular telephone customers
complain above coverage,
especially within office
buildings. Complaints range from
calls being dropped to not
getting a signal in many areas.
Some customers cannot use their
cellular telephone inside their
homes, having to go outside to
make or receive calls.
The survey took in the comments
of 2.400 cellular customers
between September 1 and October
7 of this year, asked primarily
on the technical aspects of the
service.
57% of the customers were using
the older TDMA service, while
43% were using GSM. The new GSM
network, that is supposed to
solve many of the complaints,
was not yet operational during
the survey period.
In addition to lousy signals,
customers also complained that
the Insituto Costarricense de
Electricidad (ICE) was deficient
in providing information about
the service and coverage and
many had difficulty accessing
the 193 - cellular telephone
customer - service.
The Aresep is recommending that
ICE provide better coverage and
more information to its
customers, in addition to adding
more operators to the 193.
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