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New Disney Tour Company
Stretches Magic Kingdom's Border
to Costa Rica
By Jodi Mailander Farrel,
MiamiHerald.com
Arenal Volcano loomed smoking in
front of us. Trees rife with
orchids, ferns and bromeliads
stretched for miles below our
wooden platform in the clouds.
But my attention was glued on my
8-year-old daughter, Annie, as
she was strapped into a harness
more than 660 feet above the
rain forest floor on our third
day in Costa Rica. A thin, steel
zip line was snapped to her
gear.
She jumped. As her pulley sped
down the first line linked to a
platform 2,475 feet away, my
first-born receded into the
distance with a heart-sinking
zzzzzzing. My solace: This was a
Disney-sponsored trip, part of a
new series of family adventures
taking place around the world. I
knew this was no theme park, but
surely Disney safety inspectors
and a team of tort-minded
lawyers had examined every bolt
and screw in this series of
platforms and cables. Right?
Not many in our pack of seven
families were Disney die-hards,
but more than a few of us
thanked The Mouse for
accompanying the group in name
and spirit on our seven-day
journey that took us from San
Jose to the Arenal Volcano
region to the country's Pacific
coast. Walt Disney Co. -- its
worldwide brand recognition and
its tendency to fiercely protect
its reputation -- was the
security blanket many of us
parents were looking for in
unfamiliar territory. The
trade-off: Spontaneity and
independence flew out the window
of our 54-seat tour bus.
But at least Mickey himself
wasn't seated among us.
EXPANDING KINGDOM
Yes, the Magic Kingdom continues
to expand, this time in the form
of guided vacation tour packages
for families called Adventures
by Disney. Costa Rica is one in
about a dozen international
locales the tours introduce to
five to 10 families at a time; a
total of 224 tours will run this
year. The all-inclusive packages
have gold-slipper prices that
start at $1,769 per person. But
they promise memory-making
experiences -- think dining in
the Eiffel Tower or watching a
private gladiator match in the
Roman Coliseum -- with two
guides who are trained to be not
just informed experts on their
regions, but entertainers as
well.
The trips' orchestrated
activities are sprinkled with
unexpected Disney-esque perks
like gold achievement pins that
delight the generation raised on
reward stickers. Even though the
family tours are still new,
practically every aspect of the
six-night package had been
carefully researched and
planned. We hardly ever thought
about our luggage, what to do
next -- or if our kids were
safe.
I didn't hesitate when it came
to tossing my two daughters
around on Class 2 white-water
rapids in a rubber raft on the
Sarapiqui River or hiking the
outskirts of a 4,527-foot
waterfall in Varablanca or
climbing into a 19-passenger
Twin Otter plane for a 40-minute
flight from the center of the
mountainous country to its
Pacific coast.
On the zip lines that day, I
wasn't the only one praying for
some of Walt's old magic. ''Oh
my god! My daughter just took
off! She's gone!'' The New York
radiologist in our group went
berserk, hopping up and down as
her 11-year-old became a distant
speck on the green horizon.
''I'm afraid of heights,'' the
mother of two confessed before
she calmed down and zipped off,
too.
While there's a strong American
presence in Costa Rica, it's
still a foreign country. With
kids in tow, it was reassuring
to know Disney had scouted it
out ahead of time, narrowing the
overwhelming choices and
hand-selecting the most
family-friendly experiences and
hotels. A spurt of violent
crimes in the usually peaceful
country and an attempted tourist
mugging in the Caribbean port of
Limón earlier this year were
prominent stories in The Tico
Times when we took the 2 ˝-hour
flight from Miami to San Jose in
April.
SAFETY STANDARDS
Disney reports that, yes, as
suspected, it does investigate
activities and hotels to make
sure they meet safety standards
and expectations. There are
''detailed site inspections of
all towns in all countries to be
visited, as well as in-depth,
first-hand research into the
activities, dining venues,
museums, parks, etc.,'' says Ed
Baklor, senior vice president of
Adventures by Disney.
''That's why I came with
Disney!'' Eileen Parente, a Fort
Lauderdale mother of three,
shouted half-jokingly as our
group passed a uniformed man
standing with a rifle outside a
bank near Quepos one afternoon.
The adults laughed nervously.
Call it American bravado or
naiveté, but there was a certain
comfort and cachet in those
Disney ID tags stuck to our
bags. Workers at the four- and
five-star hotels where we stayed
greeted us with fruity drinks
and cool washcloths. On our
third night, after passing
numerous hot springs crawling
with tourists at the base of
Arenal Volcano, we cruised
through an unmarked gate into
private, pristine thermal
springs on a farm owned by the
Hidalgo family, who only books
to private groups and later
prepared an alfresco dinner for
us.
Of course, gone was the joy of
stumbling upon that amazing café
or discovering a breathtaking
view on our own. There were no
chance encounters with locals.
Instead, we were largely
isolated in the safe-yet-sterile
cocoon of our group, 28 gringos
bloated on rice and beans from
too many buffets.
I cringed when our guide popped
the Disney movie Atlantis into
the bus' audio-visual system for
the two-hour ride from La Paz
Waterfall Gardens to the Arenal
area. Costa Rica's rich
ecosystems and the bustling town
of La Fortuna glided by out the
window. When a folk dance group
of local teenagers in peasant
skirts and sashes surprised us
at dinner that night, I couldn't
help feeling as if we were part
of an Epcot moment.
''I knew that because it was
Disney, it would be too
organized,'' Fort Lauderdale's
Mike Parente, 17, shrugged
good-naturedly. ``But that's
what my parents wanted.''
As with any well-run tour, there
were benefits to the careful
coordination. There was no
negotiating or waiting for
drivers or guides, and no
worries about tipping at
restaurants and smaller tours
inside parks. There was little
down time. Each day had a theme
and at least two major
activities: zip lining and hot
springs, hiking and swimming,
rafting and a pineapple
plantation tour. There were no
chances for kids to fight over
TV channels or parents to gab on
cellphones.
''If we were on our own, we
would wake up around 11 a.m. and
we'd debate over whether to have
breakfast or where to go next,''
said New York's Ariadne Bach,
who came on the trip with
husband Mark, daughter
Christina, 11, and son Matthew,
7. ``We wouldn't be doing half
this stuff. With Disney, I
figured everything would be
first-class and our kids would
be happy.''
At Hotel Parador, an elegant
resort built into ocean-side
cliffs outside of Quepos, a
father from Chicago approached
us, his three little ones in
tow. ''I don't really do well in
groups,'' he said dismissively,
nodding at our kids' Adventures
by Disney backpacks and baseball
caps. ``Has Mickey appeared?''
I felt the sting of
embarrassment. It quickly faded
as he told us that due to a
mix-up with a local guide, his
family had missed a hike through
stunning Manual Antonio National
Park, where we later encountered
capuchin, howler and spider
monkeys. His kids stared
longingly at the mock passports
our guide was stamping for the
youngest in our group, now a
happy gaggle of buddies.
OK, so it was a bit corny. But,
as I've discovered, so is
parenthood.
AUTHENTICITY
Despite my fears, Mickey did not
pop out of the rainforest,
Cinderella did not greet us at
breakfast. As part of its family
and travel trend research,
Disney trip developers decided
early on to omit traditional
Disney characters. Instead, the
emphasis is on ''creating
immersive and authentic
experiences that focus on the
destination,'' said Leslie
Feraro, senior vice president
for Disney Parks marketing,
strategy and planning.
That doesn't mean historical or
costumed characters don't appear
on occasion. In Italy, Marco
Polo reportedly shares some of
his experiences. On a ''Spirit
of America'' trip through
Philadelphia, Washington and
Williamsburg, Va., guests dine
with Ben Franklin and tour
George Washington's house with a
costumed Martha Washington.
Still, the play-acting is kept
to a minimum, something the
teenagers in our group of kids,
ages 6 to 17, surely
appreciated.
'When I told people about our
trip, they'd say, `Isn't Trevor
a little old for this?' '' said
Patricia Prosser of Calgary,
Canada, who came on the tour
with husband Keith and three of
their kids, ages 12, 14 and 17.
'I had to qualify, `Yes, it's
Disney, but there's no Mickey
Mouse.' ''
Although they were all referred
to as ''Junior Adventurers,''
the older and younger kids were
able to diverge. Families with
little children could choose a
placid float trip instead of
white water rapids. (The
teenagers took off with their
own raft and guide.) Zip-line
guides deemed my youngest
daughter, Lucy, 6, too young for
the highest lines. Instead, she
zoomed down two shorter practice
lines and descended from the
first platform in a gliding sky
tram, along with a boy who was 7
and a 12-year-old girl who opted
out.
Our guides were not overly perky
Disney fanatics (although one of
them, Aimee Epps, a petite,
athletic 35-year-old from
Wyoming, confessed to a Disney
World wedding five years ago).
Our other guide, Federico
''Fico'' Chacon, 30, was a Costa
Rican skilled at spotting sloths
in trees and demonstrating how
certain Mimosa plants curl to
the touch, among other natural
wonders. More than once, a child
grabbed the guides' hands as we
hiked or curled into their laps
to nap on long bus rides. One of
my girls' fondest memories is
running around popping balloons
with Fico on our final night,
when parents were given a
two-hour reprieve to have dinner
on their own.
Like Fico and Aimee, some of the
Disney guides on other tours
come from the guiding industry.
But many are from the company's
theme parks, resorts and cruise
ships. They are trained in
Disney rhyme and rules, as well
as field experience in their
location.
IN THE KNOW
''Our Adventure guides can not
only name and tell the stories
behind the kings and queens of
England, but they can do the
same for the Seven Dwarfs,''
said Baklor, the Disney
executive. ``Just last week in
Spain, a tourist in the Gothic
Quarter of Barcelona saw our
guide holding up the Adventures
by Disney sign and approached us
to ask where the steps were that
the Cheetah Girls ran down in
Barcelona in the movie Cheetah
Girls 2. Our guide was able to
direct that person to Park Guell.''
Even local guides who jump in
for mini-tours of national parks
and other places are trained by
Disney, and it shows. A
machete-wielding pineapple
plantation guide who called
himself ''The Pineapple Slayer''
kept us in stitches with stories
during a surprisingly
entertaining tour of the plant
and fields. Our river raft
guides treated us to a
mid-journey snack, slicing
watermelon and pineapple with
flourish on an upturned raft at
the river's edge.
''We all just became a big
family with the guides,'' said
Lexi Rothermel, 10, of
Gettysburg, Pa., on our last
night in Costa Rica. ``I really
want a reunion.''
Most families agreed they were
game for another Disney tour,
even to familiar American sites
such as the Grand Canyon and
Yellowstone National Parks. We
had grown fond of the exclusive
access, kid-friendly adventures
and royal treatment.
But the greatest measure of
success came on our last full
day, when we spent hours on an
isolated, 100-yard beach in a
cove flanked by cliffs. On the
rocks nearby, a hotel chef
grilled burgers, chicken, mahi
mahi and vegetable kabobs as the
group surfed, kayaked and
tumbled in the four- to six-foot
waves. The small digital camera
I had been carrying beeped three
times in my hand. Then the three
words that signify a satisfying
vacation popped up on the
screen: memory card full.
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