ICE Considers
Compensating Cellular
Internet Customers For
Bad Service
Subscribers to "Internet
Celular" over the
Alcatel network may get
a refund by the
Instituto Costarricense
de Electricidad (ICE),
as the institution
recognizes the poor
service over the last
two weeks.
According to Adolfo
Arias,
telecommunications
division director, the
institution is
considering compensating
its customers for the
interrupted service,
that in some cases is
still continuing.
However, before any
compensation can take
place, ICE needs the
approval of the
Autoridad Reguladora de
Servicios Públicos (Aresep),
who has said that ICE
should carry out a
technical study of the
customers affected
before it will approve
any compensation.
ICE charges ¢3.500
monthly for connection
to the internet over the
cellular network. The
poor service may have
affected as many as
20.000 customers, ICE
estimates. |
|
