ICE Announces Digital
Billing
Customers of the
Instituto Costarricense
de Electricidad (ICE) -
the state monopoly on
communications - can now
get their phone bill by
email in place of a
printed monthly bill.
The change allows
customers to get their
monthly bill
electronically and not
have to wait for the
printed bill to show up
in their mail box. The
change is extremely
beneficial to cellular
telephone subscribers
who have to have a
postal box to receive
their bill or visit an
ICE agency to have one
printed.
ICE says that it already
has 21.000 customers
signed up to receive
their bills by emial.
The move, according to
Luis Roberto Hernández,
of the Planificación y
Desarrollo de Mercados
de Telecomunicaciones
del ICE, will also save
the institution money on
paper and provide
detailed billing more
efficiently.
The program is called "Factura
Digital" - digital
invoice - and can be
subscribed to by calling
the 115 or online at
www.grupoice.com
or by visiting any ICE
agency in the country.
The service is free. ICE
says that to subscribe
the customer has to be
current with his
billing.
With the change, ICE
customers can now
receive their monthly
statement and pay their
bill online.
For some time now
customers can pay their
telephone bill at any
bank or supermarket
without the need to have
a printed bill, by
simply providing the
telephone number the
bank teller or
supermarket cashier can
call up the amount owed
and accept payment which
is credited to the
customers account
immediately.
The Factura Digital
program is part of the
Institution's "Agencia
Virtual" that allows
customers access to
their billing 24 hours a
day, 365 days a year,
where most of the
agency's services and
transactions can be done
online or by telephone,
without the need to
visit an ICE agency. |
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