ICE and BCR Join
Forces
A small Banco de Costa
Rica (BCR) branch was
inaugurated inside the
offices of the Instituto
Costarricense de
Electricidad (ICE) in
Pavas in a plan for the
state bank and state
agency to work together
to better customer
service.
The "micro" bank will
attend to ICE customer
services like paying
their telephone and
other utility bills,
making deposits for
services, cheque cahsing
and bank transfers.
However, payments for
services has to be in
cash. Customers wanting
to pay they telephone
bills or deposit for
services with credit
cards will have to use
the adjoining window
operated by ICE.
The trial is being held
at the Pavas office and
will be expanded to all
ICE agencies in the near
future.
In turn, the BCR has
provided ICE space in
its Multiplaza Escazú
branch for a window for
ICE for transactions
with the utility, like
paying bills, purchasing
new telephone lines,
consultations, etc. The
ICE micro agency within
the BCR branch will
operate 11:00am and
6:00pm.
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