Racsa's Problems
Affected 650.000
Internet Customers
Some 650.000 internet
users were affected
yesterday when the
Radiográfica
Costarricense S. A. (Racsa)
experienced a mechanical
problem.
Mario Zaragoza, a
spokesperson for Racsa,
said that the problems
began on Sunday and
escalated by yesterday
as technicians were
working on adjustment to
better service.
The problem became
serious yesterday
morning when the network
experienced constant
break in service.
"The service is not
totally down, but is not
continuous. There is a
connection for 10
minutes and then lost
for half hour then back
again", explained
Zaragoza.
In addition to losing
service completely,
customers complained
that the connection was
slower than usual.
Racsa technicians
assured that all the
problems were resolved
by late afternoon,
though work on the
network will continue
into today.
The service interruption
did not affect the
internet service offered
by Racsa's parent
company, the Instituto
Costarricense de
Electricidad (ICE) nor
customers who connect to
Racsa by cable modem. |
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