Western Union Wins Costa Rica National Quality Award
Western Union's Latin American Regional Operations Center in Costa Rica, in competition with 21 companies, recently won the country's premier business award, the Costa Rica National Quality Award.

Costa Rica's Institute of Managerial Excellence grants the honor to organizations that have accomplished exceptional performance requisites.

Costa Rica's President,  Oscar Arias, presented the award to Western Union during a ceremony in San José.

"The National Quality Award is a process that looks to encourage permanent improvement in organizations, regardless of their size or line of business, through the exchange of knowledge, implementation of best practices in organizational management and the combination of efforts towards a culture of excellence," said Guido Monge, director of Costa Rica's Institute of Managerial Excellence.

A global leader in money transfer services, Western Union is the only company to win the honor in its first year as an entrant.

The company is also the first to receive this top award while also winning awards in five other categories, including Leadership and Management, Customer Service, Human Resources, Innovation and Technology and Process Management.

"Receiving this award demonstrates Western Union's continuous drive to provide consumers around the globe a service that they know and trust," said David Larkworthy, Western Union senior vice-president, head of global operations. "Western Union is honored to be recognized and remains committed to meeting the money transfer needs of consumers throughout all of Latin America, the Caribbean and the world."

This is the ninth year that the Institute of Managerial Excellence of the Costa Rican Chamber of Industries has organized the award ceremony. The Institute of Managerial Excellence evaluates organizations in the categories of Leadership and Management, Customer Service, Human Resources, Innovation and Technology, Process Management and Environmental Impact.