BUSINESS
WNS Heads Into Costa Rica Creating More Than
100 Jobs
WNS (Holdings) Limited, a leading provider
of global business process outsourcing (BPO)
services recently announced its entry into Latin
America with the establishment of a centre
in Costa Rica, providing employment for at
least 100 people
The centre serves as a nearshore delivery hub to support global
clients with North American operations and
provides multi-lingual services in both
English and Spanish. The Costa Rican centre
will deliver WNS's complete suite of
services including finance and accounting
(F&A), customer service and research and
analytics.
"The centre in Costa Rica is the next step
of our continued global expansion. With 21
global delivery centres in Asia, Europe and
America, we are well positioned to respond
to client needs for language, cultural
alignment, redundancy and 24/7 operations,"
added Anup Gupta, Group Chief Operating
Officer, WNS.
Adrian
Sibaja, with over 14 years of experience in
the shared services and business process
outsourcing industry, has been appointed to
head the Costa Rica operations. Most recently, Sibaja
served as Director for Teletech Costa Rica
where he managed an operation of 1,200
employees. Prior to joining Teletech, he was
site director for a leading Costa Rican BPO
deliver center, and also held senior
leadership roles at Western Union.
"Sibaja's deep experience in the Latin
American market will serve as an asset to
our clients," said Steve Reynolds, Managing
Director, WNS North America. "Our entrance
into Costa Rica underscores our commitment
to expanding our global footprint and
delivery capabilities for global clients."
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