Problems With GSM Cellular Service Continues
The subgerente de Telecomunicaciones del
ICE, Claudio Bermúdez, assures that the
problems experienced by GSM cellular
telephones users this week is due to the
cellular telephone unit and not the
unification of the network that occurred
last Saturday, September 12.
The Instituto Costarricense de Electricidad
(ICE) last Saturday brought together all the
cellular lines of the Alcatel network to the
Ericsson, which is now the only GSM network
in the country.
Subscribers were asked to turn off and then
turn on their cellular telephones on
Saturday. The action would allow the
cellular telephone to automatically register
itself to the network and not cause any
interruption in service.
However, many cellular telephone units did
not do so and ICE has had to attend to more
than 40.000 complaints by customers.
And the complaints continue.
Although ICE's claim that all the problems
are not as a result of the network, let us
consider some of the following occurrences
that are common by many customers:
- the cell phone works, stops receiving
calls, though it is able to make calls, then
works fine, then stops then is fine again;
- a text message sent form one cellular
phone to another at 5:21pm is delivered
almost immediately, while the response takes
more than two hours to be received
All Bermúdez can suggest is to visit an ICE
agency to have a technician look over the
cellular unit.
The numbers affected by the change begin
between 8810 and 8851, and 8950 and 8951.
All these numbers belonged to the Alcatel
network. |
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