Cellular Phone Connection Problems Continue
The unification of the GSM cellular networks
of Saturday still has thousands without
cellular service and the Instituto
Costarricense de Electricidad (ICE)
scrambling to restore their connection.
An estimated 30.000 to 40.000 GSM
subscribers were affected by the unification
of the networks, as their cellular phone
units, for one reason or another, did not
switch over automatically.
Well, at least that is the reason being
given by ICE, while an unknown number of
thousands are completely without cellular
service still.
In some cases, like one Inside Costa Rica
reader in Playa Hermosa, Guanacaste, he has
not been able to get his HTC/Blackberry
functional.
In Rohrmoser yesterday, our very own iPhone
and Nokia e71 would not connect, getting a
"network busy" error for most of the
morning, this after a successful switchover
on Sunday.
Cellular phones like the HTC, Blackberry,
iPhone and Nokia e71 are known as "smarphones"
and will adapt to any changes on any
network, thus leading one to believe that
the problems of the thousands of customers
is not a cellular phone unit problem, but
rather one of ICE's failure.
According to ICE, GSM subscribers were asked
to turn off and then turn on their cellular
units on Saturday. This action would ensure
an automatic changeover of the system.
For those who continue to have problems and
have not contact ICE, they should do so by
visiting the nearest ICE agency.
And if you continue to experience problems
and without a solution in sight, there is
always the Autoridad Reguladora de los
Servicios Públicos (Aresep), the government
regulator of public services.
As of Monday afternoon, the Aresep said it
had not received any complaints. Today, due
to the Independence Day holiday, the Aresep,
as well as ICE is closed, forcing
subscribers to wait out one more day without
service or a place to take their complaint. |
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