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COSTA RICA |
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ICE
Gets Tough On High Risk Cellular Customers
Have you had your cellular phone service cut
off immediately the day after it's due date?
Well, it may be because your are on ICE's
blakc list.
The Instituto Costarricense de Electricidad
(ICE) said it has created a "black list" of
some 200.000 customers it considers "high
risk" and beginning last month it will
promptly cut service immediately following
its due date.
ICE officials say the customers on the list
are customers who have demonstrated a habit
of paying late. ICE estimates that between
8% and 10% of its customers fall into the
high risk group.
Normally ICE allows up to 8 days grace
period, in some cases even longer, depending
on the customer.
According to the ICE's Contralorķa de
Servicios, the new strategy forms part of
the "opening" of the telecommunications
industry and that ICE has to adjust its
practices since it no longer holds a
monopoly in the country.
ICE currently has 2.5 million telephone
customers - both fixed line, cellular and
internet and although continues to be sole
the provider of fixed and cellular phone
service, it is already competing in internet
and international calling and is readying
for the entry of at least three additional
operators for cellular service.
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