Amnet and
Racsa Divorce Results In Fight For Customers
Amnet and Racsa, who have worked together
for the last decade, are in a fight to woo
customers away from each other.
With the opening of the telecommunications
sector, Amnet is one of the private
companies authorized to offer internet and
telephony services independent to the state
internet service provider Radiográfica
Costarricense S.A (Racsa) and the Instituto
Costarricense de Electricidad (ICE).
Until recently all internet services offered
by Amnet were in a connection provided by
Racsa, where customers paid two separate
bills for the connections.
However, Amnet now offers services directly
and is being aggressive in attracting new
customers by offering current customers
incentives to recommend their friends.
The two companies share 55.000 customers and
are in a battle to each pull customers to
their side in the "divorce".
The Amnet decision to go independent does
not affect Racsa's relationship with
Cabletica and Cablevisión.
In a full page ad in the Spanish language
newspapers this past weekend, Racsa denies
any fight with Amnet and their customers and
that business is as usual. And for their
part, Amnet has not solicited its current
customers to make give up their account with
Racsa. Not yet anyways.
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