Wednesday 19 November
2008, San José, Costa
Rica
Tourist Number
2.000.000 Expected in December
Panama Quake Felt
in San José
Costa Rica, China Joint
Venture On Refinery
ICE Has Three
Suitors For 3G
Outsourcing Costa
Rica? It May Be A Wise
Move During A Recession.
Strong Winds And
Cold With Us Until Friday
Intel "Hecho En Costa
Rica"
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Outsourcing Costa
Rica? It May Be A Wise
Move During A Recession.
By RichardBlank
In today’s highly
competitive outsourcing
market, a closer
proximity to the United
States , Central Time
Zone and Spanish
language capability as
an added value are now
considered almost basic
requirements when making
a decision on what call
center to use for your
important project.
Leaving this to chance
is not even an option
anymore.
Many of the offshore
call center agents are
bilingual in their
native Middle Eastern or
Asian language which is
difficult to the North
American ear. Whereas
Spanish is more useful
and practical as a
second language for
potential untapped
markets throughout the
North, Central and South
American populations as
well as those countries
where Spanish is either
a primary or secondary
language.
This aspect alone has
made Costa Rica a very
attractive “near-shore”
outsourcing solution.
Most importantly, you
can take advantage of
the international tax
laws granted to
international companies
that invest in Costa
Rica and its local
economy. The potential
savings and benefits
will make your
outsourcing campaign a
very wise business
decision.
In addition, unlike
other traditional call
centers, Costa Rica’s
Call Center stays
focused on managing no
more than a hundred
person call center, one
outsourced or inbound
customer oriented
campaign at a time in
order to properly
control quality,
performance and positive
employee morale. Once
capacity is reached at
one of our call centers,
another location will be
created with the same
structure and business
plan in order to keep
our call center results
and expectations
consistently higher than
that of the competition.
Call center software is
as important to an
outsourced campaign as
telemarketing training.
Both areas must be
secure, reliable and
willing to out perform
the same competition
that you are currently
considering. Costa Rica
has a very solid
infrastructure ,stable
democratic government,
very competitive labor
costs and a call center
job pool that is
especially attunded to
the North American
culture. Call center
jobs are some of the top
paying career
opportunities in Costa
Rica.
This differs greatly
from other countries
that consider it as a
starting position in a
dead end company.
Turnover at these other
locations are five to
ten times more than in
Costa Rica. The high
demand for call center
services has provided
our company with an
abundance of respectable
resumes of qualified
telemarketers that want
to work with and for
you.
We encourage you to
visit one of our call
centers on your next
personal vacation or
business trip to Central
America’s paradise,
Costa Rica. While you
are here, we would
recommend taking an
extra day of your trip
to visit breathtaking
virgin beaches, play
golf next to the ocean,
try your luck at deep
sea fishing, explore
tropical jungles, climb
a volcano or just relax
in natural hot springs.
Come and see for
yourself why call center
outsourcing in Costa
Rica is a perfect
solution for your
growing company and a
powerhouse in the BPO
industry. |
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