|
Computer Malfunction Collapsed
Liberia Airport For 90 Minutes
The longest ninety minutes was
the sentiment of many tourists,
who ending their Costa Rican
vacation, had to wait as the
computer system at the Daniel
Oduber internatioanl airport in
Liberia, Guanacaste, broke down.
The computer malfunction was in
the immigration service
computers that affected both
outgoing and incoming travellers.
The hot sun, the high
temperatures and the little
comfort the airport has to offer
was the source of many unhappy
travellers.
The computer failure occurred
around noon time, when for no
apparent reason the system
collapsed and not restored for
almost one and a half hours,
which caused delays to the three
incoming and four outgoing
flights.
Sources say that the computer
malfunction was due to the high
temperatures and the lack of an
air conditioner to cool down the
computer equipment. The
malfunction meant a loss of
connection to the Dirección
General de Migración y
Extranjería central computer in
San José.
"The situation is not the
responsibility fo the Aviación
Civil ni del Ministerio de
Transportes (Civil Aviation) as
we have done all we can to offer
space and better conditions to
the passengers, however, the
efforts have to be assumed by
all those involved", said
Analive Rosales, airport
director.
Rosales added that immigration
personnel have been experiencing
problems with the computer
system during the last couple of
weeks, sometimes failing for up
to 15 minutes.
"During today's crisis, I got a
call from the immigration
director, Mario Zamora, who
committed to solving the problem
during the coming week,
negotiation with airlines for
the purchase of an air
conditioner and sending
technical support to evaluate
the situation", said Rosales.
Yesterday's situation tested the
resources of the airport
terminal as it did not have
adequate space to hold all the
passengers as well as no space
for so many aircrafts at one
time. In addition, the parking
lot outside the terminal was not
enough for all the buses,
minivans, taxis and cars
dropping off or picking up
passengers.
And not to mention the problems
that the delay caused airlines
and passengers with connections
at other airports.
All passengers coming in and
going out of Costa Rica have to
clear immigration.
|
|
