SAN JOSE, COSTA RICA – September 24th, 2012 – Close to 5,000 BAC San Jose clients may want to double-check their bank statements this morning. That’s because on Friday, a computer glitch caused purchases made using that bank’s debit cards were debited twice.
According to the channel Manager of the bank, Alejandro Rubinstein, the problem occurred only in debit cards.
Rubinstein said that this is the first time such an error has occurred at the bank. He also stated that improvements to the computer systems are made on a daily basis, and on Friday, the installation of a new software program was responsible the error in the system.
The “double debit” problem occurred for purchases made between 9 a.m. and 1:30 p.m. The error affected 1% of the bank’s clients, who were quick to take to social media sites like Facebook and Twitter in protest.
However, the bank notes that the problem also occurred for transactions as they moved from ‘pending’ to ‘finalized’ status, meaning the purchases could have been made the previous day, as well.
The bank official said the problem has been resolved, and the duplicate debits have already been refunded to customers’ accounts. He also assured that measures would be taken to prevent this from happening again.